We value your privacy and are committed to treating your data with respect. This privacy notice (“Privacy Notice”) explains what information we collect about you and how we use, store, share and safeguard it. In this document “we”, “us”, “our”, and “ours” refers to TerraPay. This Privacy Notice applies to you if you have consumed our products and services (directly or via third parties), and/or if you visit www.terrapay.com (the “Website”), which is owned and operated by Terra Payment Services (Netherlands) B.V.
TerraPay respects your privacy and is committed to maintaining the confidentiality and security of the information of its existing, prospective and former customers and beneficiaries. This Privacy Notice sets out how we process your information, how we use it and the rights available to you with respect to your information. We encourage you to carefully read this Privacy Notice.
We collect information about you mainly through our business partners/service providers, TerraPay’s Website, and third parties or publicly available sources. This information includes Personal Information as described in this Privacy Notice. To know more about these sources of Personal Information, please refer to the sections below.
Personal Information refers to any information relating to an identified or identifiable individual directly or indirectly, such as name, address, telephone number and email address.
TerraPay collects the following information to provide you services through our business partners.
As a payment solutions provider, TerraPay has certain obligations with regards to identity verification, fraud prevention, KYC checks and other similar security purposes. To ensure compliance with these obligations, certain of the Personal Information described above may be collected from, or verified against, third party sources such as government agencies and global regulatory databases.
We use your information for providing services which may include the following:
We will process your information only if and to the extent that at least one of the following applies:
TerraPay may process Personal Information when necessary to comply with a legal obligation, e.g. Anti-Money Laundering screening and reporting requirements and where required to comply with court order or judicial proceedings.
TerraPay may process Personal Information in pursuance of its legitimate business interests where such processing is necessary, and our interests are not overridden by your privacy rights. For instance, our legitimate business interests may include communication in relation to requested transactions, internal record keeping purposes and fraud prevention.
TerraPay may process your Personal Information as required to comply with our contractual obligations.
To carry out the processing activities established in this Privacy Notice, TerraPay may disclose your Personal Information to:
In connection with providing services to our customers, we may transfer your Personal Information to destinations outside of the European Economic Area (“EEA”). When transferring Personal Information outside the EEA, TerraPay tries to ensure that security measures and appropriate safeguards are put in place to protect the Personal Information.
We respect your privacy and your information is important to us as it is to you. TerraPay takes all reasonable steps to ensure that all information collected through our services and business partners is treated securely and in accordance with this Privacy Notice following strict data protection standards. We limit access to your information to our employees who need to know the information and are bound by confidentiality obligations. We store your information in a secured infrastructure and adopt appropriate standards against its accidental loss or destruction. However, we do not guarantee complete security of your information transmitted over the internet to our Website, application and services. We constantly assess our organizational and technical security measures to protect your information.
At TerraPay, we retain the personal information as required or permitted by law. In all cases, TerraPay only retains the Personal Information for as long as it is necessary for the purposes described in this Privacy Notice and to be aligned with TerraPay’s data retention obligations. When determining the appropriate retention periods, we will consider different factors, including contractual obligations and rights, our legal obligations, statute of limitations under applicable law, potential disputes, guidelines issued by relevant data protection authorities, and TerraPay’s legitimate business interests.
You have rights over your Personal Information. In summary, these are:
You are also entitled to lodge a complaint with a regulatory authority in the jurisdiction where you live or work or where you consider TerraPay is processing your Personal Information unlawfully. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please do contact us in the first instance. For more information on your rights, please contact us using the details below.
We review and update our Privacy Notice from time to time. Therefore, we encourage you to periodically review this page to stay updated.
If you wish to exercise any of your rights, or if you want to know about how we use or protect your information or if you have any queries about this Privacy Notice, please contact us at firstname.lastname@example.org