TerraPay Holdings Limited
TerraPay Holdings Limited and our affiliates worldwide (collectively “TerraPay,” “we,” “us,” “our”, “ours”) value your privacy and are committed to treating your data with respect.
This privacy notice (“Privacy Notice”) explains what information we collect about you and how we use, store, share and safeguard it. This Privacy Notice applies to you if you have consumed our products and services (directly or via third parties), and/or if you visit www.terrapay.com (the “Website”) and online applications, which are owned and operated by TerraPay Holdings Limited
To the extent required by applicable law, whenever TerraPay collects personal information, TerraPay will:
We collect information about you mainly through our business partners/service providers, TerraPay’s Website, and third parties or publicly available sources. This information includes Personal Information as described in this Privacy Notice. To know more about these sources of Personal Information, please refer to the sections below.
We do not collect any personal information from Social media like Facebook, twitter etc. Kindly do not disclose any personal information on social media.
Personal Information refers to any information relating to an identified or identifiable individual directly or indirectly, such as name, address, telephone number and email address.
Additionally, “process” or “processing” means any operation which is performed upon personal information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation acquisition, holding, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
TerraPay collects the following information to provide you services through our business partners.
As a payment solutions provider, TerraPay has certain obligations with regards to identity verification, fraud prevention, KYC checks and other similar security purposes. To ensure compliance with these obligations, certain of the Personal Information described above may be collected from, or verified against, third party sources such as government agencies and global regulatory databases.
We use your information for providing services which may include the following:
TerraPay will only use your personal information for the purposes for which it was collected, unless it is required to be used for another reason that is compatible with the original purpose. Please note that Terrapay may process your personal information without knowledge or consent, in compliance with the above rules, where it is required or permitted by law.
Users may opt out of receiving certain marketing communications and use of their data for marketing by TerraPay. To opt out of receiving or to manage your preferences on such communications via email/SMS or both, click here (clicking on “here” may lead the user to a link where the user can either opt-out of marketing communications or manage his/her preferences regarding such communications)
We will process your information only if and to the extent that at least one of the following applies:
TerraPay may process Personal Information when necessary to comply with a legal obligation, e.g. Anti-Money Laundering screening and reporting requirements and where required to comply with court order or judicial proceedings.
TerraPay may process Personal Information in pursuance of its legitimate business interests where such processing is necessary, and our interests are not overridden by your privacy rights. For instance, our legitimate business interests may include communication in relation to requested transactions, internal record keeping purposes and fraud prevention.
TerraPay may process your Personal Information as required to comply with our contractual obligations.
TerraPay may process Personal Information for certain purposes such as marketing only with the consent of the user in line with the requirements of applicable privacy and data protection regulations.
To carry out the processing activities established in this Privacy Notice, TerraPay may disclose your Personal Information to:
In connection with providing services to our customers, we may transfer your Personal Information to countries outside your country of residence. These countries may have data protection laws that vary from the laws in your country. Further, please note that the data protection laws of other countries that your Personal Information may be transferred to may not be as extensive as the laws in your country. When transferring Personal Information outside your country of residence, TerraPay tries to ensure that security measures and appropriate safeguards are put in place to protect the Personal Information.
For more information on the measures and safeguards in place while transferring your Personal Information outside the EEA, India, and Kenya, please refer to the section titled “Additional Information for”.
We do not collect any information of children below 18 years of age.
We respect your privacy and your information is important to us as it is to you. TerraPay takes all reasonable steps to ensure that all information collected through our services and business partners is treated securely and in accordance with this Privacy Notice following strict data protection standards. We limit access to your information to our employees who need to know the information and are bound by confidentiality obligations. We store your information in a secured infrastructure and adopt appropriate standards against its accidental loss or destruction. However, we do not guarantee complete security of your information transmitted over the internet to our Website, application, and services. We constantly assess our organizational and technical security measures to protect your information.
In the event of an information security breach, TerraPay shall be prepared to demonstrate and report, as required by the regulatory agency created under the applicable law, that it has taken all necessary measures and has implemented security control measures in accordance with the documented information security policies.
At TerraPay, we retain the personal information as required or permitted by law. In all cases, TerraPay only retains the Personal Information for as long as it is necessary for the purposes described in this Privacy
Notice and to be aligned with TerraPay’s data retention obligations. When determining the appropriate retention periods, we will consider different factors such as:
You have rights over your Personal Information. In summary, these are:
You are also entitled to lodge a complaint with a regulatory authority in the jurisdiction where you live or work or where you consider TerraPay is processing your Personal Information unlawfully. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please do contact us in the first instance. We will respond to your request within the timelines defined by the regulator in your region. For more information on your rights, please contact us using the details below.
In connection with providing services to our customers, we may transfer your Personal Information to destinations outside of the European Economic Area (“EEA”). When transferring Personal Information outside the EEA, TerraPay tries to ensure that security measures and appropriate safeguards are put in place to protect the Personal Information.
In addition to the rights mentioned above, EEA data subjects also have other rights including:
Sensitive Personal Information such as financial information, will only be transferred outside India when:
Personal Information transfers outside Kenya will only take place when Terrapay ensures:
We review and update our Privacy Notice from time to time. Therefore, we encourage you to periodically review this page to stay updated.
If you wish to exercise any of your rights, or if you want to know about how we use or protect your information or if you have any queries about this Privacy Notice, please contact us at firstname.lastname@example.org
You can also contact us at:
TerraPay Holdings Limited
The Hague, Spaces Rode Olifant, Zuid Hollandlaan 7, 2596 AI, The Hague